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    Orders

    Confirmation of received orders will be delivered to customers via the email address provided with each order.  Alterations and updates  to orders will also be confirmed via email notification. Once an order has been shipped, customers will receive a confirmation email with tracking number. Orders placed for multiple items may result in multiple or partial shipments. Order processing may take 1-2 business days from the time of purchase.  If you require a rush order, please contact our customer service and we will give our best efforts to accommodate your request.  NINObrand reserves the right to cancel and refund any order, at any time, for any reason. For any questions regarding orders, please contact service@ninobrand.com.

     

    Returns & Exchanges

    Orders may be exchanged for store credit within five (5) days of the original order's arrival at customers address, confirmed by shipment tracking. Merchandise must be returned in unworn condition and must retain, intact and undisturbed, any security tags, labels, seals, stickers, or any other form of usage indicator that were in place on the merchandise when it was shipped. Merchandise must be returned in its original packing, and be packed and shipped in such a way as to adequately protect the contents inside. We will not accept returned goods that show signs of wear, do not have their original packaging, or that show apparent signs of use or abuse. Merchandise received by a customer as a result of an exchange is not considered a new or original order, and may only be re-exchanged at the discretion of NINObrand Customer Service. NINObrand is not responsible for shipping charges on returned or exchanged merchandise. We can only recommend UPS or FedEx when shipping items for exchange, and we are not responsible for packages lost or damaged during shipment for exchange.

    If an item is eligible for return or exchange, within five (5) days of your original orders arrival, after following the above indications, ship your item to:

    NINObrand
    333 S. 20th Street
    Philadelphia, PA 19103

     

    Within your shipment please include a brief note that contains (1) your name, (2) best contact email, (3) best contact phone, (4) your order number, (5) the reason for your exchange, (6) the item you would like to exchange your order for, and (7) the address for where your exchanged item should be shipped.

    Upon receipt of your shipment, a NINObrand team member will contact you in order to process your exchange, and to address any issues of availability, difference in cost, and shipment. Upon the completion of that processing, your return or exchange will be processed and/or shipped. We do not guarantee the availability of any items for exchange. Availability is determined only upon the completion of exchange processing. If the item you wish to exchange your original order for is not available, you may have the option of receiving a store credit for a future purchase.

    To expedite your return or exchange process, in addition to the instructions above, please feel free to also contact us at service@ninobrand.com. All of the above rules will still apply, however we may be able to accommodate your unique needs better if we can be notified of your situation as soon as possible. Any such actions are subject to NINObrand discretion and availability.

    Custom Items

    Customized, modified, altered, special made, or any other garments created new, or existing items that are worked on and/or transformed upon the request of the customer so the item is no longer in the same condition as it was "off the rack", are not eligible for return or exchange.  All such sales are considered final.

    Defective Merchandise

    In the event that you receive an incorrect or faulty item, please notify us within five (5) days of the items delivery and we will gladly exchange your order for a correct or non-faulty item. Merchandise will be deemed faulty only if it is determined that it was faulty at its time of shipment, or if it were damaged during its time in transit. Merchandise damaged after delivery are not considered faulty, and therefore would not be eligible for refund or exchange. NINObrand is not responsible for damaged or stolen merchandise after delivery has taken place. If you receive incorrect or faulty merchandise, please contact us via email at service@ninobrand.com within five (5) days of your items delivery. In your message please include (1) your name, (2) best contact email, (3) best contact phone, (4) your order number, (5) a description of the defective nature of your order (6) and the address for where your exchanged item should be shipped.  NINObrand will contact you to process your request. Processing procedure and evaluation of claims will be at NINObrand discretion. Once the legitimacy of your concerns are confirmed by our team, your request will be processed and remedied ASAP. In returning incorrect or faulty merchandise, all of the standard rules of our Return Policy will apply. We cannot guarantee that items will be in stock at any time. In the event that your original order is no longer in stock, you may receive a refund, store credit, or exchange for another item. Since all situations vary, our team will make efforts to accommodate your specific needs as much as possible.

     

    Privacy Policy

    NINObrand.com (“the site”) takes your online privacy very seriously. The sites privacy policy is governed by the following. Any and all use of the site constitutes acceptance of this policy. If you do not agree with this policy immediately cease use of this site. We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

    When you purchase something from our site, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our site, we also automatically receive your computer’s IP address in order to provide us with information that helps us learn about your browser and operating system. We may occasionally send you informative, product, and sales related emails to your address on file. If you wish to opt out of receiving these communications, please notify us at any time of your request to be removed from our communication contact list. Please send your request to unsubscribe@ninobrand.com.

    We may use cookies in order to collect information on your purchases of our products. However, these automatically stored cookies do not contain any of your personal information, financial/home address, etc.

    We may disclose your personal information if we are required by law to do so or if you violate our Policies.

     

    Security Policy

    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

    If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.